Privacy Policy

1. Data Controller & Contact

The data controller is FindITPros.com, Birmingham, United Kingdom. Privacy enquiries, data-access or deletion requests can be sent to privacy@finditpros.com. We comply with applicable UK and EU data protection requirements and will respond to requests manually within 30 days.

2. Information We Collect

• Account data: name, nickname, email, phone, password (hashed), avatar choice.
• Engineer profile data: skills, descriptions, work locations, subscription status, availability slots.
• Communications: messages, attachments, hire requests, reviews, support tickets.
• Usage and device data: IP address, browser type, timestamps, search filters, referral URLs.
• Payment metadata: PayPal subscription IDs, billing status, no full card data stored.
• Identity verification (engineers only): ID document type, ID image/PDF, and selfie uploaded for verification. Stored in restricted local server storage.
• Cookies and analytics data: session cookies, Google Analytics/Tag Manager events, error logs.

3. How We Use Your Information

• Provide and personalize the platform, including search, messaging, reviews, and availability calendars.
• Process engineer subscriptions and deliver transactional emails such as confirmations, quotes, and reminders.
• Display pricing in your region's currency ($1.0/month USD) so you know the exact subscription cost.
• Prevent fraud, enforce our Terms, monitor misuse, and keep the platform safe.
• Verify engineer identity and maintain trust in the marketplace.
• Analyze aggregated activity to troubleshoot performance, plan new features, and improve our marketing.
• Comply with legal obligations, respond to lawful requests, and maintain records for accounting/audit purposes.

4. Legal Bases for Processing

We rely on the following legal grounds under UK/EU law:

• Contract: delivering the marketplace experience you signed up for.
• Legitimate interests: improving services, preventing abuse, and securing our systems.
• Consent: optional marketing updates or cookies that require opt-in.
• Legal obligations: bookkeeping, taxation, and responding to official requests.

5. Sharing & Processors

We do not sell personal data. We share it only with trusted processors that help us run the business:

• PayPal (subscription billing), Stripe (if enabled in future).
• Email delivery (e.g., Amazon SES, Mailgun) and cloud hosting partners.
• Analytics and monitoring tools (Google Analytics, Sentry, server logs).
• Professional advisors, auditors, or law enforcement if legally required.

All processors are bound by confidentiality agreements and data processing terms.

6. International Transfers

We store data in the UK and EU, but some processors may operate outside your country. When we transfer information, we rely on adequacy regulations or standard contractual clauses to protect your rights.

7. Data Retention

We keep profile and transaction data while your account is active and for up to six years thereafter for legal and audit purposes. Messages and reviews may be retained longer if needed for dispute resolution. Identity documents are stored in restricted local server storage and retained only as long as needed to verify engineers and comply with legal obligations. You can request deletion of your account, but we may retain limited records to comply with law or prevent repeat abuse.

8. Security Measures

We enforce HTTPS, hashed passwords, role-based access, monitoring for suspicious login activity, and regular backups. No system is perfectly secure, so please use strong passwords and report any suspected incidents immediately.

9. Cookies & Tracking

Essential cookies keep you logged in and enable security features. Analytics cookies help us understand aggregate usage. You can adjust browser settings to limit cookies, though some features may not work properly without them.

10. Your Rights

You may exercise the following rights by emailing privacy@finditpros.com:

• Access, correct, or export your profile information.
• Request deletion of your account and related data.
• Restrict or object to certain processing, especially marketing.
• Receive data in a portable format where technically feasible.
• Lodge a complaint with the UK Information Commissioner’s Office if you believe we mishandled your data.

We review every request manually. Verification may be required before taking action.

11. Children

Our services are not intended for individuals under 16. If we learn we processed data from a minor without consent, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy as our services evolve. The “Last Updated” date will change, and for major revisions we will email active users or show a prominent notice.

Last Updated: 02 March 2026.